Frequently asked.

— Ordering

What is the minimum order?

Minimum quantities depend on the breed, season, source, and safe-shipping requirements. We confirm the minimum that applies before fulfillment.

Can I mix breeds in one order?

Sometimes. Mix-and-match eligibility depends on whether the selected birds can ship together on the same hatch schedule.

Are the chicks sexed?

Sexing options vary by breed and source. When pullet, cockerel, or straight-run options are available, the applicable selection and accuracy information will be shown or confirmed for the order.

Are the chicks vaccinated?

Vaccination programs are not universal. Available vaccinations and related certification details vary by breed and order and are confirmed before fulfillment.

How far in advance should I order?

Availability changes by breed, season, and source. Order early for spring and review the confirmed hatch and ship window before finalizing.

— Shipping

How are chicks shipped?

The supplying hatchery prepares and ships the birds directly using live-bird transit packaging. Carrier, packaging, and pickup instructions are tied to the specific order.

When do you ship?

Ship days depend on the confirmed hatch window. Avora provides the expected schedule once availability is confirmed.

Where do you ship?

Destination eligibility depends on the source, carrier rules, weather, and applicable state requirements. We check the ship-to ZIP before fulfillment.

What if the weather is bad?

A shipment may be postponed when conditions at origin, along the route, or at the destination create a welfare risk. Avora will communicate the revised schedule.

How will I know it has arrived?

We provide the tracking and pickup instructions available for your order. Plan to collect live birds promptly after the carrier marks them ready.

— Care

What temperature does a brooder need?

95°F at chick level for week one. Reduce by 5°F per week until you reach ambient room temperature, around week six.

What feed do they need?

Use an age-appropriate chick starter and follow the feed label and your veterinarian's guidance. Whether medicated feed is appropriate can depend on the vaccination program confirmed for your birds.

Can I put them with my existing flock?

Not until they're fully feathered (six to eight weeks) and even then quarantine for thirty days first. Mixing day-olds with adult birds is the #1 mortality cause we see.

How long until they lay?

Production breeds (Leghorns, Sex-Links): 18–22 weeks. Heritage breeds (Wyandottes, Orpingtons): 22–28 weeks. Slow breeds (Brahmas): 30+ weeks.

— Trouble

What if a chick arrives DOA?

Photograph the chick alongside the open transit box, email flock@avorahatch.com within forty-eight hours, and we will refund or replace. See the guarantee page for details.

A chick is lethargic on day two.

Most often dehydration. Dip the beak in lukewarm sugar water (one teaspoon sugar per cup) every fifteen minutes for an hour. If unimproved by hour three, call a poultry vet.

Can I cancel an order?

Yes, up to seven days before the scheduled ship date for a full refund. Within seven days, we can offer store credit or a future hatch slot.